REFUND AND RETURN
Thank you for shopping at Genezis Gallery.
If you are not entirely satisfied with your purchase, we're here to help.
Our products can be returned within 3 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
- The product was purchased in the last 3 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us via email at info@genezisgallery.com.
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Genezis Gallery, Váci utca 19-21, Budapest, 1052, Hungary
SHIPPING CHARGES
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Pellesart.
DAMAGED ITEMS
If you received a damaged product, please notify us immediately for assistance.
SALE ITEMS
Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.
CONTACT US
If you have any questions about our Returns and Refunds Policy, please contact us via email at info@genezisgallery.com.